First things first, let's find the books you need.

The Online Store lists every book on our system. This includes titles that are currently out of stock, so please take note of the stock levels when placing your order. We've tried to make it as clear as possible.

If the book you need is out of stock, you can still place your order. We'll be in touch as soon as possible with a due date. NB: Contact us first if you have a strict deadline. Delivery timeframes can vary.

Next, you'll need to choose a shipping method. You have a few options depending on where you are.

Bicycle Delivery (Mt Eden Only)

If you or your giftee lives in Mt Eden, we are happy to deliver your purchase via bicycle. You'll be giving our staff some fresh air & saving the planet in a very charming way. 

Within Auckland

If you'd like to collect your purchase from the store, select Pickup Window ($0.00). We will package your book and hold it under your name.

If you'd like your book shipped, select Auckland Courier. A tracking number will be emailed to you.

Rest of NZ

Select Out of Auckland Courier or Rural Delivery. A tracking number will be emailed to you.

International

Select International (We'll contact you- $0.00). We will arrange a shipping quote and contact you with the final amount.
You can pay this through a voucher link (which we will send you), Paypal or over the phone with a credit card.

Still having trouble? Here are some common queries.

I can't remember my account details

Your login ID is usually firstname.lastname, e.g. jenna.todd

If this doesn't help, you can make a new account or call us on 09 630 3331 for assistance.

Where do I log in?

You can find the log in page here, over on our Online Store.

I can't find the book I want

Email us at books@timeout.co.nz or fill out this form. We'll be in touch as soon as we have some intel.

Everything is going wrong.

We're so sorry to hear that! Give us a call on 09 630 3331 between the hours of 9am-9pm so we can help you out.